My view is that if you are polite to them then they will repay you tenfold with politeness which was the case here...we never had any bad service. We tipped them daily and they seemed to appreciate it by always coming back to us ( the point of the tipping!). Totally committed, huge amounts of energy and time for everyone. Now Sapphire Riviera Cancun is the perfect antidote — a fresh, enchanting retreat where your relaxation . They really made the guests feel welcomed and part of the “family”. Check back often for new … It was cleaned each day and mini-bar restocked each day.Pool - big/clean and warm. She went out of her way to include everyone around the area,even those not playing the game. Review tags are currently only available for English language reviews. Warmest regards, Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancun. Dear Madam,On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. Minimalist architecture and décor, both … Ivan greeted us almost as soon as we stepped onto the beach and helped us reserve lounge chairs right away. The whole team are on the go from 10.00am onwards and I don't know how they keep it going with big smiles on their faces at all times. and luxury comes first and always. Ask about our in-real-time, live photos displayed at your event social media app! My son is 11 and this kept us from some of the restaurants. We wish to have the privilege to welcome you again in the near future.Best regards,Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancun, This is the version of our website addressed to speakers of English in South Africa. The massage was fine but the hydrotherapy was a disappointment.We did one trip to Playa del Carmen for a little shopping. This added a level of stress to our stay. We were told the concierge could help us with our gluten sensitivities but after digging in the drawer for ten minutes and not finding anything (I think there was some card we would have been given to present to the restaurants?) These guys go the extra mile and beyond. This is way overdue but better late than never! This is such a relaxing, low key resort. Waiters were always walking around beach and pool to get you drinks. Now Sapphire provides a collection of amenities, led by unlimited gourmet food at eight gourmet dining options including five à la carte restaurants, a buffet, a grill and a café. The seaweed at the ocean was a bummer, but the sand was gorgeous and we enjoyed the beach and pools.There were only two downsides for us: The restaurants were not accommodating for our gluten sensitivities and they allow sleazy vacation club sales people to be stationed at the resort posing as bell boys as you arrive. #3 was a woman at the lobby bar ( unfortunately I did not get her name- didn't have my glasses on! ) Returned yesterday from an awesome 14 nights at Sapphire Riviera. At the Mexican restaurant the waiter told us the chef was too busy to talk to us, but we could all have salads - a very uneducated answer. $3 for 3 … The entertainment staff were wonderful and there was always something on the go. If you like to sleep in a little you will still get a lounger but it will likely be on the lower deck and without a sun shade. The beach volleyball each day was great.Beach - lovely and clean - there was seaweed on the beach but it is not as bad as people make out as it is fine seaweed. I was shocked to hear how some people (generally Americans) spoke to the staff...they seemed to think they were second class and did not deserve to be treated with any respect...I think some people should be ashamed of themselves.Bars - Again never a problem at either the lobby bar in the evening or round the pool during the day. The roooms were quite large and we had three rooms right next to each other as we requested- that was perfect! Beautiful, large immaculate rooms. as they have them spread around the room. He was very entertaining and even made my daughter a grasshopper out of leaves one night and on another occasion he preformed a comical Mayan Ritual while making her a Mexican coffee for a Birthday surprise. Which ones you like best will depend on your taste but for me the Blue Water Grill for either lunch or dinner ( the steak was great at night ), the Mexican (everything we tried was good ) and the Asian were my favorites. Block 7 is the furthest away from pool etc and I cannot understand how anyone can complain about it being so far to walk...it took less than 5 mins at a slow pace...what do people want...someone to personally carry them to and from the pool each day...get a life. It's live bands. Seriously, it's lovely. Freddy, Erica, Marion, Manuel, Leo, Miguel & Marco and the Explorer´s Club team.We very much appreciate your comments that help us to continue improving our facilities and services. It wasn't too crowded because the lobby is very spacious. Super easy to run back to the room - A big plus with kids! Now Sapphire Riviera Cancun: Now, That's Entertainment - See 10,501 traveler reviews, 9,591 candid photos, and great deals for Now Sapphire Riviera Cancun at Tripadvisor. The sea grass was minimal on all but one day( that day there were rough seas ) and never deterred me from going in the water. We are also glad to know you enjoyed the food, the activities and our bars. My husband and I stayed here, along with my aunt & uncle. The entertainment crew and staff were phenomenal! Overall we thoroughly enjoyed this trip, even the 15 and 19 year old boys found fun, beach volleyball everyday was a hit and they loved the nightly shows too! In addition, saying please & thank you goes even further as some of my poolside neighbours discovered. I never had to enter these so-called towel wars. Several couples that were there when we say down were still there after we left. We now have 3 locations to choose from: Sapphire 60 (Upper East Side), Sapphire 39 (Midtown) and the brand new Sapphire Times Square (Midtown). We went to now sapphire with our family. These guys go the extra mile and beyond. Please keep a look out for Denis in the pool bar and Marlen in the Lobby bar. There was never any pressure from staff to tip but we did tip and we budgeted for about $15 per day. Because of this we are educated enough that we were able to navigate the buffet and restaurants to some degree. We opted for the preferred club and we were not disappointed. The secret to this resort is the incredible hard work ALL the staff put in. Freddy, Marco, Erica, Leo, Marion, Gio... What can I say about them except never let them go! There did not seem to be any such place. The shower may present a issue for those who have mobility issues as you have to negotiate a tub depth enclosure with a aprox. Newsfeed Now: 79th anniversary of Pearl Harbor attack, man survives cardiac arrest & taken off life support ... Entertainment … I personally don't think children over 8 years old should be banned from a restaurant at a child friendly resort but we respected their guidelines. Lots of chairs around the pool, clean pool area with towels always available. The beach itself is constantly cleaned and monitored. We wish to have the privilege to welcome you again very soon.Cordially yours,Olivia RodríguezSocial Media Coordinator Now Sapphire Riviera Cancun. We would like to follow up with our team to review our menus. He even went out of his way to get fresh coconuts for my aunt haha!But not only Ceasar - everyone we came into contact with was very polite and always wanted to help in every way possible. They held our bags for us while we headed out to the pool and wait for the rest of our family to arrive. Now Sapphire Riviera Cancun has what your discerning palate craves. The place was packed but she literally took the chairs from the area where they sell you excursions and crated a place for my family and I to sit and enjoy the nightly live music. Well done to Freddy, Erica, Marion, Manuel, Leo, Miguel & Marco. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Another night they had an America Idol show allowing guests to preform for prizes. Please keep a look out for Denis in the pool bar and Marlen in the Lobby bar. Please see our partners for more details. This includes service to the children. We very much appreciate your comments that help us to continue improving our facilities and services. They served us fresh baked gluten free bread and we had the most amazing gluten free wedding cake there. It's hard to believe the same few people provided so many activities. The #1 rated wedding entertainment company providing DJ, uplighting, social media app, videography & more! The staff was extremely nice and the hotel was very clean. Save 90%. Great choices, incredibly varied and beautifully presented. Was there for a family vacation with 3 girls ages 5, 6 & 8. The palapas on the beach are tropical and fun, as was the beach bar. They seem to work pretty long hours and every moment is performed with a smile and genuine attentiveness. Round the pool we tipped a few dollars about every 3 days and the same at the lobby bar. Food: We were there for 14 nights and never got bored. Don't forget your manners folks.Beach: Yes, it's seaweedy. Continue your visit to www.tripadvisor.com, The pool Entertainment was very good a lot of excitement all day and in the evening in the theatre room had good shows and they keep everything very exciting and had lot of fun activities throuh out all day and evening, Ask AbeBoldt about Now Sapphire Riviera Cancun, Ask Chris M about Now Sapphire Riviera Cancun, Ask Heidim7 about Now Sapphire Riviera Cancun, Not great for gluten free food sensitivities, Ask Michelle B about Now Sapphire Riviera Cancun, Ask Rachel C about Now Sapphire Riviera Cancun, Ask kittycattoronto about Now Sapphire Riviera Cancun, Puerto Morelos Luxury All Inclusive Resorts, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 6 websites, We compared the lowest prices from 7 websites, We compared the lowest prices from 4 websites. I felt safe at this hotel. The maid service was always good and our mini fridge was always restocked. In reality we tipped less than this as you just forget in the evenings sometimes. Dear Madam,On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun.We must say we are very sorry and quite surprised to hear what you experienced; this really does not reflect our standards. Food: We were there for 14 nights and never got bored. It is always good to hear that our staff was reliable and helpful. I've never been to Mexico before, but I've stayed at several places around the globe. There is a separate pool for kids which is nice for them and us.Kids club - our son was 10 and he was really too old for the explorers club even though it was suppose to be up to 12...however this didn't matter as he made friends with other kids his own age and they used the "Core Zone" to hang out - they were allowed to go for lunch and dinner on their own which was great from them - his view was that it is the best holiday he has ever had...which also made our holiday.Food - we are not fussy eaters which always helps but there was plenty of options for breakfast, lunch and dinner in the market cafe (buffet restaurant) and everything was cooked really well. This is the version of our website addressed to speakers of English in Canada. Bluewater Grill food was great along with Cibu. Word of advice- If you want to eat on 5th Ave. DON'T go to the Texas Burger Co. Pools: Huge, clean and wet. One person said one thing, while the manager said another ...it got time consuming and annoying so we cancelled it . The girls that do the Zumba round the pool always try and get you involved but never push to hard which was nice. Our final night was spent at the Mexican Fiesta which highlighted many regional dishes and Mexican Dancing. Miguel was able to put all four couples in the same building. There was a live band the one evening which we enjoyed as well. Now Sapphire Riviera Cancun - All Inclusive - Riviera Cancun Complete All-Inclusive Details Unlimited-Luxury® - I am living large. Check in was fast and we had exceptional service from Jesus at the front desk. The Market Cafe buffet seemed to be open all the time though I presume they must have closed sometime as there was a new, fresh spread 3 times a day. The pool Entertainment was very good a lot of excitement all day and in the evening in the theatre room had good shows and they keep everything very exciting and had lot of fun activities throuh out all day and eveningMore, Dear Madam,Thank you very much for your beautiful words about our property, rooms and staff, such a feedback really makes our day.We’ll share your comments with the entire staff, especially with the Entertainment team.We hope to welcome you back soon to the Now Sapphire Riviera Cancun.Cordially yours,Olivia RodríguezSocial Media CoordinatorNow Sapphire Riviera Cancun. The city of Rochester overlooks the gleaming expanse of Lake Ontario and offers a broad selection of attractions for visitors to enjoy. I can contrast this to the Excellence resort next door (which we didn't chose because it is adults only and we had our son). fun for all ages, not at all stuffy and boring water aerobics! There weren't people on the beach haggling you to buy stuff and I wasn't pressured to look at the products they had for the night of the market. Great choices, incredibly varied...Returned yesterday from an awesome 14 nights at Sapphire Riviera.I read many reviews before I left as this was our first trip to Mexico. They resort provided each room daily with a detailed list of all the activities along with the drink of the day, time of the sunrise and other useful resort information. $100=3 hours of our vacation time=not worth it. One tip is don't tip too much at the start of a night as you will be absolutely drunk before you leave as they will just come round with new drinks before you have even finished your existing drink.Entertainment Staff - well what can you say about them - they were the best we have ever come across. Dinner choices were few, especially if we wanted to see the shows at night, timing was a little tricky, but not horrible, usually a wait to get a table. Beach was meh, so stick with the pools. I stayed in the Bahamas in October and was skeptical about resorts after that trip, but this resort had every amenity that we were looking for. Continue your visit to www.tripadvisor.com. You knew the tub was clean where the jetted variety are really hard to clean fully. She also led the morning bike ride and did pool aerobics, and those are just the ones I knew about. We were part of the preferred club, all inclusive package (yada yada..) but besides those things what made this trip great was the customer service. There are 3 I want to expressly mention: 1) Carlos who was our waiter at the Mexican Restaurant. It may be a great deal, but we couldn't tell because they were using sleazy sales tactics rather than telling us the facts. We didn't have to wear wrist bands, which was nice. We are happy to read you enjoyed the live band at the main lobby and the service provided by the staff. East Central Illinois' #1 Choice for Wedding Entertainment!! We skipped the entertainment most evenings, but we could tell the staff put a lot of effort into making the performances memorable for everyone. Empire … The staff in the restaurants and bars are amazing without exception. The spa was a beautiful facility, the resort was large but intimate, and many, many details were attended to. We had a great trip- highly recommend it to everyone!!!! They said it would be 90 minutes but it was nearly 3 hours later that we finally got the $100 certificate (we used it save $100 on the rental car) and we left. We were two families traveling with 3 sons in each family, two of them age 9, one age 10, one age11, one age 15 and one age 19. They will be so happy to hear they contributed to make your stay more enjoyable.We very much appreciate your comments that help us to continue improving our facilities and services. We would like to comment that all of the feedback is shared with the staff to let them know that you appreciate their services. 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