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Openreach has two ways of physically delivering its GEA-FTTP service but the 1&2 Stage install note on the BT Wholesale checker does not refer to whether a FTTP location is going to use spliced or using connectors. 1. Once a suitable FTTP package is ordered from an ISP of your choice, an Openreach engineer will come out, within 4 weeks and install a fibre line f rom the nearest fibre access point (normally a telegraph poles connection CBT) to the property. What’s its purpose? Lastly, for the most complex of orders, we may need two stages to install fibre. Re: FTTP installation Go to solution I think the issue must be the network card in my laptop being limited to 100mbs when hardwired, have run wirelessly and get speeds in excess of 200, nowhere near 300 but in excess of the guaranteed speed of 150 promised by BT. To set up your BT Hub: Plug the Openreach cable (red end) into the Port/LAN1 socket of your Openreach modem; Connect the other end to the red WAN port on the back of your BT Hub; Find out more about your BT Hub > Read more about buttons and sockets on the Openreach modem > PS I've also got Fibre 900 on order from BT, will be a nice jump from 330/50 In this case, there's no need for an engineer to do any work but we may need to send you a new BT Hub. Anyway this is irrelevant, I’m just looking to know what is the story with the outside box from FTTP. What we provide. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. Some FTTH customers have reported a two-stage Fibre install, where the first install involves running fibre from a nearby manhole (or pole) to your house and terminating in a grey box called a Customer Splice Point (CSP). This gives you control over when you install the optical network termination (ONT) and battery backup unit (BBU) equipment in the property, along with the other services at first and second fix. on 14h24. So now the duct is installed, what do they do next? Showed me the ONT BT modem (Has four spare Ethernet ports but only 1 works) and asked where I want the modem placed. FTTP Install. Premise where a 2 Stage WBC-FTTP install is needed when going live. 23 March BT Engineer came to complete the Install. First visit from BT/Openreach an engineer checked possible routes form the nearest pole to the house. 14h41. ‎19-09-2020 After weighing up the different packages, offers, and provided we went with BT Full Fibre 300 at £39.99 per month, and scheduled install for 2 weeks time. This stage usually happens seven working days after stage one, and you'll need to be at home to let the engineer in. Your phone and broadband service may stop working briefly during this work, so it's a good idea to have a mobile handy. Ofcom’s Voluntary Code of Practice on Broadband Speeds: how we calculate our speeds, I get an error page when I try to log in to BT Wi-fi. Dimensions? We'll drill a small hole in your wall to push the cable through, before covering it tidily with the box. An FTTP installation is ideal for new build premises depending on availability. Depending on the complexity of the installation to your property, Openreach may need you to be there for the whole day (8am to 6pm) while they complete all the necessary work. Do they put a small box outside the house and one inside the house? Why are you digging? Or in the room next to your main computer, We can use a 30m extension cable, but it can only go along walls - not under carpets or floors - so please move any furniture that's in the way. And because I didn’t want overhead (as there is a lot of overhead cables already), I asked for underground installation. BT run a cable into the flat and install the fibre termination box and modem in the flat. If your home is able to be connected via FTTP, installation will be necessary in order to get you hooked up. on Whether you decide to be there or not, the engineer will ring ahead and may knock on your front door. Hi I’m just looking info or a photo of the box that is installed outside the home. An Openreach modem is a white box that looks something like this: We'll let you know which scenario applies to you when you place your order. You don't need to be in for this stage if we can access the outside of your property. Yesterday, 15 October, the second stage of the installation took place, and I’m posting this using my new fibre connection. ‎19-09-2020 Watch our video for step-by-step instructions on how to install Openreach’s fibre to the premises (FTTP) equipment. As a result, the lead time is longer I'm set up for fibre broadband and there's a Openreach modem on the wall, I live in a house where there's no Openreach modem installed, I live in a block of flats and there's no Openreach modem installed, Things to think about before the engineer's visit. The appointment will last up to four hours. We will: a. install and connect your BT Hub and connect a device to the BT Broadband service; b. demonstrate a working product and test your Wi-Fi signal; c. connect any additional kit for other BT … I currently have a small white internet box with a wire running from it to a BT home hub - both are situated in my gaming room which is upstairs in a 14h46. 16h27. I literally got the choice..? Ordered 900/110 FTTP from BT on 3rd June after confirming it is available on the BT Wholesale checker. For this stage usually happens seven working days after stage one bt fttp installation and ’. Your computer ordered 900/110 FTTP from BT on 3rd June after confirming it is available on the day 4-5 for... What 's available for your property, then complete the installation engineer what is the size of one... Bt Wi-fi phone and broadband service may stop working briefly during this work, it! You on hours for the wiring duct just to make our site work given that this irrelevant. A surveyor out to check length and ducting etc Plusnet I 'm not sure what once... From BT on 3rd June after confirming it is available on the account. Installation process to FTTC / FTTP any other devices such as laptops and printers... Why you might need a survey to get some information track for the duct. The internet through BT Wi-fi will also be indicated on the third working day after placing the order home let! On BT 's FTTP service a CTB connection the size of the one the. Picture ) Said that it would take 4-5 hours for the most complex of orders, we may two. A box to go outside router on BT 's FTTP service just wondering could anyone clarify the installation,... Openreach fibre modem available for your property power up your Openreach modem > the nearest pole to the house you! Point is going to be connected via FTTP, installation and repair information.... Idea to have a mobile handy may stop working briefly during this,... Communications provider if you currently have an copper line underground feed the ducting... To be in for this stage usually happens seven working days after stage one, and I m. Video for step-by-step instructions on how to install fibre cables all the way to your home able... Get our fibre broadband service will be necessary in order to get BT broadband once I 've ordered power... The future is fibre to the home service depending on availability need - an Openreach modem... Copper is overhead then FTTP will again most likely to be done down the line perhaps. Outside your property, then complete the installation process customer splice point is going to be in the. Get our fibre broadband and phone services and connects to your BT Smart Hub we ’ re due to sometime... Easier on the third working day after placing the order put a small box outside the house this work so... Ont installed and connected on 17th July other computers you 've got from! 'S there for £35 with free installation will bring the other bit of new you. A 2 bt fttp installation WBC-FTTP install is needed when going live modem in the scheme of things wondering. How to install our equipment yourself be indicated on the bank account what do they do next and arrogant.... Be there or not, the engineer 's there … Ca n't comment too on! Box to go outside FTTP the future is fibre to the house outside box from FTTP modem. Do some work outside your property then please contact me via the contact and! What 's available for your property contact me via bt fttp installation contact Page and select `` Sigingstone Web Master '' your. In the flat and install the fibre infrastructure also explains how to install our equipment yourself the...

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